Where to get help when you need it

The Joshi Project does not provide direct support or advice in the event of a mental health crisis or if you are in need of services.

If you are in need of assistance, here is list of numbers you can call, text or use web chat, if available.

If you need immediate help:

In an emergency:
· Call 999 if you need an emergency ambulance
· Go to your local A&E department

If you're in crisis and need to speak to someone:

· Call 111. This NHS 24, the national call centre operated by the NHS, which provides patients with over-the-phone help (for when you need help, but are not in immediate danger)
· Contact your GP and ask for an emergency appointment · Use the 'Shout' crisis text line – text SHOUT to 85258

Here is a list of national and local organisations and their contact numbers you can use during a crisis or for support.


Samaritans provides confidential emotional support for people who are experiencing feelings of distress, despair and/or suicidal thoughts. You don’t have to be suicidal to call. · www.samaritans.org

· 116 123 (free to call from within the UK and Ireland), 24 hours a day/ seven days a week. · Email: jo@samaritans.org

Rethink Mental Illness (Nearest group – Cumbria)

Rethink Mental Illness works to help everyone affected by severe mental illness, such as schizophrenia and bipolar disorder, to recover a better quality of life.

· www.rethink.org

· National Advice Service: 0300 5000 927 (Open 9:30am to 4pm, Monday to Friday) · Email advice@rethink.org

ChildLine Scotland

ChildLine is a counselling and advice service for children and young people. ChildLine can be contacted anytime – either by phone, web chat (end a message to Ask Sam) or you can post messages to the ChildLine message boards. Visit the ChildLine website for more information.

Call: 0800 1111 Visit: www.childline.org.uk


YoungMinds offers extensive resources for young people facing mental health problems, as well as emergency support for children, teens and parents. · www.youngminds.org.uk

· Parents helpline: 0808 802 5544 (Mon-Fri from 9.30am to 4pm, excluding bank holidays)

· YoungMinds crisis text messaging helpline: text YM to 85258 (available 24/7)

Papyrus UK

Papayrus, is the national UK charity dedicated to the prevention of young suicide. It is dedicated to supporting people under 35 who are experiencing thoughts of suicide. You can also call if you are about someone else.

Their HopelineUK service is open 9am - midnight every day of the year (including weekends and bank holidays). · www.papyrus-uk.org

· Helpline: 0800 068 4141

· Text: 07860039967 · Email: pat@papyrus-uk.org

CALM (Campaign Against Living Miserably)

CALM is a resource centre and a UK national helpline for people who are down or have hit a wall for any reason, who need to talk or find information and support. You can phone or use web chat between 5pm and midnight, 365 days per year. · www.thecalmzone.net

· Helpline: 0800 58 58 58 · Web chat: www.thecalmzone.net/help/webchat/


SANE provides practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and caregivers – by phone and text. · Support Forum: www.sane.org.uk

· Call 07984 967 708 and leave a message, giving your first name and a contact number, and someone will call you back as soon as possible · Textcare: http://www.sane.org.uk/what_we_do/support/textcare/

Edinburgh Crisis Centre

This helpline is manned 24 hours a day by trained crisis-centre staff, who provide emotional support to callers with issues including anxiety, depression, panic attacks, self-harm, suicide and hearing voices. Staff also support callers to develop a short-term crisis plan identifying informal support and local…

· Phone: 0808 801 0414

· Text: 07974 429075 · www.edinburghcrisiscentre.org.uk

Guideposts Trust

Guideposts provides support, information and a listening ear for people struggling with a range of feelings and problems to help navigate their options, connect with others, and overcome stress and anxiety. · Information Service and online chat: 0800 048 7035 · guideposts.org.uk


This helpline provides a listening service, emotional support and guidance through a current crisis. It also provides information on mental health issues and available services and self-help groups.

· Lifeline Mental Health helpline: 0808 808 2121 · lifecraft.org.uk

Anxiety UK – National Infoline Service

Confidential info-line service operated by volunteers and staff, many of whom have their own personal experience of anxiety, stress or anxiety-based depression.

· Phone: 03444 775 774

· Text: 07537 416905 · www.anxietyuk.org.uk

No Panic

Provides help, relief and rehabilitation for people with anxiety disorders, panic attacks, phobias, obsessive compulsive disorder, and other mental health conditions. The group also provides support to families and caregivers. Among its services, you can one-to one-telephone mentoring and access to telephone recovery groups Also provides recovery programmes for sufferers with phobias and OCD, as well information on literature sources.

Phone: 0844 967 4848

Youth Helpline: 01753 840393 www.nopanic.org.uk

OCD Action

Support and information for people with obsessive compulsive disorder, body dysmorphic disorder, compulsive skin picking, trichotillomania, hoarding. It also provides supports families, friends of sufferers.

· Phone: 0845 390 6232 · www.ocdaction.org.uk

Postscript 360

Confidential support line providing information and support for individuals harmed by used of prescription drugs, including benzodiazepines, sleeping pills, gabapentinoids, opioids and other painkillers associated with dependence and withdrawal. Support includes a telephone helpline.

· Support Line: 0117 9663629 · postscript360.org.uk

Self-Injury Support

Confidential and anonymous helpline run by women offering emotional support, listening and signposting for women affected by self-injury. Calls are not recorded and no personal information is passed on. Helpline number will not appear on telephone bills and is free to call from mobiles and landlines.

· Helpline: 0808 800 8088 · www.selfinjurysupport.org.uk

Cruse Bereavement Care Scotland

Helpline offering emotional support after a bereavement. Initial support is usually given over the telephone. Further support includes web chat, face-to-face support, as well as support groups for children and young people. Calls are free from landlines and mobiles and do not appear on telephone bills.

· Bereavement Helpline: 0808 802 6161 · www.crusescotland.org.uk

Grief Encounter

Counselling and support service providing a lifeline – phone, chat, email – for children and young adults suffering loneliness, fear and anguish of bereavement.

· Helpline: 0808 802 0111 · Web chat: https://www.griefencounter.org.uk

· Email: grieftalk@griefencounter.org.uk